Terms & Conditions

These terms and conditions apply to every quotation, pro-forma invoice or other similar documents created or sent by TOPTECH Europe Limited, whose registered office is at 1B The SVT Building, Holloway Rd, Heybridge, Maldon, Essex, CM9 4ER, registered in England and Wales No. 6650756 (the "Supplier").

The Suppliers trading details are:

Postal address                       PO Box 627, Ipswich Suffolk, IP8 3WZ

Telephone number                 01473 373 400

Fax number                            01473 373 401

Email address                         info@toptech.co.uk

No contract exists between you (the "Consumer") and the Supplier for the sale of any goods until the Supplier has received and accepted your order. The Supplier at its own discretion may accept or reject any order whether on account of the equipment being no longer available or for any other reason whatsoever. Once the order has been accepted and the full payment has been made to the Supplier through the given payment method on the order, then there is a binding legal contract between the Supplier and the Consumer.

By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order. Once accepted by the Supplier, a pro-forma invoice will be sent via email from which payment can be made. A binding legal contract is created once the full payment has been received and is subject to these terms and conditions.

Delivery

The goods that are ordered and paid for by the Consumer will be delivered to the address given by the Consumer on the order form. Orders will be processed within 24 hours after the payment has been made on working days. (A working day is any day other than weekends and bank or other public holidays).

If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you for delivery. The Supplier will not be liable for any loss or damage suffered by you through unavoidable delay in delivery.

If you deliberately fail to take delivery of the goods (out of the control of the Supplier) then without prejudice to other rights or remedy available to the Supplier, the Supplier may:

·          Store the goods until actual delivery and charge you for reasonable and justified costs (including insurance) of storage and the return of the goods to the Supplier.

·          Sell the goods at the best actual price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any deficit below the price you agreed to pay for the goods.

If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you for the goods, less any expenses incurred for failed delivery.

Right of Cancellation

Distance Selling regulations allow for a cooling off period of 7 days from receipt of goods as defined by Regulation 3(1). The Consumer may return specified goods without reason within this period for a refund. It does not apply to goods intended for everyday consumption or goods made to the Consumer's specifications. Computer software whereby the seal has been broken by the Consumer is also excluded. Goods returned have to be complete and in a resalable condition including original packaging. The cost of returning and appropriately insuring the goods until satisfactory receipt at the company will be borne by the Consumer.

To cancel the contract under the terms of the Direct Selling legislation, the Supplier must be contacted in writing at the above address within 7 days of receipt of the goods. The Consumer will be required to return the goods to the Supplier before a refund can be processed. The Supplier will then contact the Consumer with a RETURN TO MANUFACTURER number (RMA) within 3 working days. This number must be quoted on all returned goods so that the goods can be properly identified. The Supplier cannot be held responsible for goods returned without proper identification and may not be accepted.

Warranty

All new goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a Consumer. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party use.

If the goods supplied to you are damaged on delivery, you should notify the Supplier immediately via the email address or fax number shown above. If the goods supplied to you develop a defect while under warranty you should also notify the Supplier in writing using the email address or fax number shown above. This should be fulfilled within 7 days of the date you discovered or ought to have discovered the defect.

Force Majeure

TOPTECH Europe Limited shall not be held liable for any breach of this contract caused by circumstances out of its control including Acts of God, fire, lightening, explosion, war, disorder, flood, industrial disputes (where or not involving its employees), extremely severe weather or acts of local or central Government or other competent authorities.